Illegal tampering by customers, such as engine “chipping” or tuning, has legal and financial repercussions for dealers.
A third of surveyed dealers say they have had customer-modified equipment come into their shop, according to a recent survey conducted by the Equipment Dealers Assn. What’s more, some of those dealers reported that up to half of the equipment in their shop had been modified or altered from manufacturer settings. Often, these modifications have environmental, safety and liability implications for customers and dealers.
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